Effective Date: 01 December 2022


This privacy policy explains how we collect, use, disclose and protect your information, including any nonpublic personal information.

This policy applies to information we collect when you use our website and mobile application (collectively, “Services”) or otherwise interact with us as described below. This privacy policy may be changed from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and in some cases, we may provide you with additional notice (such as by adding a statement to the homepages of our website or mobile application or by sending you an email notification).

We encourage you to review the privacy policy whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy. This privacy policy applies to the Services provided by SPRING SOUND (“we” or “us”) and applies to consumer users (individually referred to as “you”) of our websites, applications, and other online services to which this Privacy Policy is posted. This Privacy Policy is part of our Terms of Use. If you do not agree with every provision of this Privacy Policy and our Terms of Use, you may not access or use our Services.

We are committed to the protection of your privacy while you use our website, services and applications.


This Privacy Policy applies to your use of (regardless of means of access) our Services. You may access or use our Services through a desktop, laptop, mobile phone, tablet, or other consumer electronic device (each, a “Device”).


We reserve the right to modify, revise, or otherwise amend this Privacy Policy at any time and in any manner. If we do so, however, we will notify you and obtain your consent to the change in processing. Unless we specifically obtain your consent, any changes to the Privacy Policy will only impact the information collected on or after the date of the change. It is also your responsibility to periodically check this page for any such modification, revision or amendment.


When you visit our Services, we may collect the following personal information from or about you:

Contact Information: Your name, phone number, postal address, or e-mail address.

Account/Registration Information: Username and password, reminder questions and answers, subscription and account numbers, and communication preferences such as which newsletters you would like to receive (when you provide that information to us).

Payment Information: Billing address, credit card or bank account number, expiration date, and card verification number (when you provide that information to us).

Online Identifiers: IP address, advertising ID, unique device ID, and other information about your device, and internal and third-party IDs that have been assigned to you.

Location Information: Information about your precise location that we collect from your device (collected in limited circumstances) or information about your general location derived from your IP address.

Internet Activity Information: Information about your use of our Services, your interactions with the emails we send to you, and your activities on other websites you visit, including the web pages, content, and advertisements you view and links you click on, and whether you open, forward, or click the links in emails we send to you; your browsing history; and social media you use, including the “shares” and “likes” you make on a social media platform that is connected to the Services.

Related Entities

We may share your Personal Data, including Personal Data that identifies you personally, with any of our parent companies, subsidiary companies, affiliates or other trusted related entities.

However, we only share your Personal Data with a trusted related entity if that entity agrees to our privacy standards as set out in this Privacy Policy and to treat your Personal Data in the same manner that we do.

Email Marketing

You may be asked to provide certain Personal Data, such as your name and email address, to receive email marketing communications. This information will only be obtained through your voluntary disclosure and you will be asked to affirmatively opt-in to email marketing communications.

User Experience

From time to time we may request information from you to assist us in improving our website, products, services, and applications, such as demographic information or your particular preferences.



We may collect information from you through automatic tracking systems (such as information about your browsing preferences) as well as through information that you volunteer to us (such as information that you provide during a registration process or at other times while using our website, products, services, and applications as described above).

For example, we use cookies to make your browsing experience easier and more intuitive: cookies are small strings of text used to store some information that may concern the user, his or her preferences or the device they are using to access the internet (such as a computer, tablet, or mobile phone). Cookies are mainly used to adapt the operation of the site to your expectations, offering a more personalized browsing experience and memorizing the choices you made previously.

A cookie consists of a reduced set of data transferred to your browser from a web server and it can only be read by the server that made the transfer. This is not executable code and does not transmit viruses.

Cookies do not record or store any Personal Data. If you want, you can prevent the use of cookies, but then you may not be able to use our website, products, services, and applications as we intend. To proceed without changing the options related to cookies, simply continue to use our website, products, services, and applications.

Technical cookies

Technical cookies, which can also sometimes be called HTML cookies, are used for navigation and to facilitate your access to and use of the site. They are necessary for the transmission of communications on the network or to supply services requested by you. The use of technical cookies allows the safe and efficient use of the site.

You can manage or request the general deactivation or cancellation of cookies through your browser. If you do this though, please be advised this action might slow down or prevent access to some parts of the site.

Cookies may also be retransmitted by an analytics or statistics provider to collect aggregated information on the number of users and how they visit our website, products, services, and applications. These are also considered technical cookies when they operate as described.

Temporary session cookies are deleted automatically at the end of the browsing session – these are mostly used to identify you and ensure that you don’t have to log in each time – whereas permanent cookies remain active longer than just one particular session.

Third-party cookies

We may also utilize third-party cookies, which are cookies sent by a third party to your computer. Permanent cookies are often third-party cookies. The majority of third-party cookies consist of tracking cookies used to identify online behaviour, understand interests and then customize advertising for users.

Third-party analytical cookies may also be installed. They are sent from the domains of the aforementioned third parties external to the site. Third-party analytical cookies are used to detect information on user behaviour on our website, products, services, and applications. This takes place anonymously, to monitor the performance and improve the usability of the site. Third-party profiling cookies are used to create profiles relating to users, to propose advertising in line with the choices expressed by the users themselves.

Profiling cookies

We may also use profiling cookies, which are those that create profiles related to the user and are used to send advertising to the user’s browser.

When these types of cookies are used, we will receive your explicit consent.

To learn more about cookies, you may wish to visit: www.allaboutcookies.org or www.google.com/policies/technologies/cookies/

Support in configuring your browser

You can manage cookies through the settings of your browser on your device. However, deleting cookies from your browser may remove the preferences you have set for using our website, products, services, and applications.

Log Data

Like all websites and mobile applications, our website, products, services, and applications also make use of log files that store automatic information collected during user visits. 

The aforementioned information is processed in an automated form and collected in an exclusively aggregated manner to verify the correct functioning of the site, and for security reasons. For security purposes (spam filters, firewalls, virus detection), the automatically recorded data may also possibly include Personal Data such as IP addresses, which could be used, under applicable laws, to block attempts at the damage to our website, products, services, and applications or damage to other users, or in the case of harmful activities or crime. Such data is never used for the identification or profiling of the user, but only for the protection of our website, products, services, and applications and our users. 


We may utilize third-party service providers (“Third-Party Service Providers”), from time to time or all the time, to help us with our website, products, services, and applications and to help serve you.

We may use Third-Party Service Providers to assist with information storage (such as cloud storage).

We may provide some of your Personal Data to Third-Party Service Providers to help us track usage data, such as referral websites, dates and times of page requests, etc. We use this information to understand patterns of usage and to improve our website, products, services, and applications. We may use Third-Party Service Providers to host our website, products, services, and applications. In this instance, the Third-Party Service Provider will have access to your Personal Data. We may allow third parties to advertise on our website, products, services, and applications. These third parties may use cookies in connection with their advertisements (see the “Cookies” clause in this Privacy Policy).

Some of our Third-Party Service Providers may be located outside of the Federal Republic of Nigeria and may not be subject to Nigerian privacy laws. We only share your Personal Data with a Third-Party Service Provider if that provider agrees to our privacy standards as set out in this Privacy Policy. Your Personal Data will not be sold or otherwise transferred to other third parties without your approval.

Notwithstanding the other provisions of this Privacy Policy, we may provide your Personal Data to a third party or third parties to protect the rights, property or safety, of us, our customers or third parties, or as otherwise required by law We will not knowingly share your Personal Data with any third parties other than under this Privacy Policy. If your Personal Data might be provided to a third party in a manner that is other than as explained in this Privacy Policy, you will be notified. You will also have the opportunity to request that we not share that information.

In general, you may request that we do not share your Personal Data with third parties. Please contact us via email, if so. Please be advised that you may lose access to certain services that we rely on third-party providers for.


We will get your express opt-in consent before we share your personal data with any company outside SPRING SOUND for marketing purposes. If you opt-in to receive marketing from partners, we recommend that you read their privacy policy to see how they will use your data and how to alter your marketing preferences with them should you wish to in the future.


In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation, we may transfer, sell, or assign to third parties information concerning your relationship with us, including without limitation, Personal Information that you provide and other information concerning your relationship with us.

We may transfer your Personal Data to third parties under confidentiality obligations when required for the performance of any service in relation to the Services we offer on our Site. 

In any event, where we allow other parties to use Personal Data we hold about you, those parties are bound by strict contractual provisions with us and only have access to personal data needed to perform their functions and may not use it for other purposes. Further, they must process the personal data in accordance with this Privacy Policy.


We use secure physical and digital systems to store your Personal Data when appropriate. We ensure that your Personal Data is protected against unauthorized access, disclosure, or destruction.

Please note, however, that no system involving the transmission of information via the internet, or the electronic storage of data, is completely secure. However, we take the protection and storage of your Personal Data very seriously. We take all reasonable steps to protect your Personal Data.

Personal Data is stored throughout your relationship with us. We delete your Personal Data upon request for cancellation of your account or other general requests for the deletion of data.

In the event of a breach of your Personal Data, you will be notified without undue delay, but in no event later than two weeks, and we will follow all applicable laws regarding such breach.


We primarily use your Personal Data to help us provide a better experience for you on our website, products, services, and applications and to provide you with the services and/or information you may have requested, such as the use of our website, products, services, and applications.

Information that does not identify you personally, but that may assist in providing us broad overviews of our customer base, will be used for market research or marketing efforts. Such information may include but is not limited to, interests based on your cookies.

Personal Data that may be considered identifying may be used for the following:

  1. Improving your personal user experience.
  2. Communicating with you about your user account with us.
  3. Marketing and advertising to you, including via email.
  4. Fulfill your orders and requests for services and information (including sending you newsletters via e-mail or postal mail).
  5. Providing customer service to you. 
  6. Advising you about updates to our website, services and applications or related Items. 
  7. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance. Before doing that, we will always tell you of our intentions and of the specific purpose in making the recording.
  8. Understand trends in how the visitors to our Services interact with the ads, content, and features on our Services.


Although our policy is to maintain the privacy of your Personal Data as described herein, we may disclose your Personal Data if we believe that it is reasonable to do so in certain cases, at our sole and exclusive discretion. Such cases may include, but are not limited to:

  1. To satisfy any local, state, or Federal laws or regulations.
  2. To respond to requests, such as discovery, criminal, civil, or administrative process, subpoenas, court orders, or writs from law enforcement or other governmental or legal bodies.
  3. To bring legal action against a user who has violated the law or violated the terms of use of our website, services and applications.
  4. As may be necessary for the operation of our website, products, services, and applications
  5. To generally cooperate with any lawful investigation about our users.
  6. If we suspect any fraudulent activity on our website, products, services, and applications or if we have noticed any activity which may violate our terms or other applicable rules.
  7. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case personal information held by us, about our customers, will be one of the transferred assets.
  8. We may employ companies and individuals to perform functions on our behalf and we may disclose your personal information to these parties for the purposes set out above, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links and providing customer service. Those parties will be bound by strict contractual provisions with us and will only have access to personal information needed to perform their functions, and they may not use it for any other purpose. Further, they must process the personal information in accordance with this Notice and as permitted by the Data Protection Regulation.


You have the right to:

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


From time to time, we may send you informational or marketing communications related to our website, services and applications such as announcements or other information. If you wish to opt-out of such communications, you may contact the following email address admin@springsound.co.uk. You may also click the opt-out link which will be provided at the bottom of all such communications.

Please be advised that even though you may opt-out of such communications, you may still receive information from us that is specifically about your use of our website, services and applications or your account with us.

By providing any Personal Data to us, or by using our website, services and applications in any manner, you have created a commercial relationship with us. As such, you agree that any email sent from us or third-party affiliates, even unsolicited email, shall specifically not be considered SPAM, as that term is legally defined.


By continuing to use our website, services and applications in any manner, you manifest your continuing assent to this Privacy Policy. You further acknowledge, agree and accept that no transmission of information or data via the internet is always completely secure, no matter what steps are taken. Your communications may go through a number of countries before they are delivered – this is the nature of the internet. You acknowledge, agree and accept that we do not guarantee or warrant the security of any information that you provide to us, and that you transmit such information at your own risk. We cannot accept responsibility for any unauthorized access or loss of personal information that is beyond our control.


If you have any questions about this Privacy Policy or the way we collect information from you, or if you would like to launch a complaint about anything related to this Privacy Policy, you may contact us at the following email address admin@springsound.co.uk.


This Privacy Policy is effective as of the date written above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.